Owner: Frequently Asked Questions


Q: Are you licensed?

A: Yes, we are licensed in the state of Tennessee.

Q: Can I reach you after hours?

A: We are available Monday through Friday from 9 am to 4 pm, excluding holidays. We are available after hours and on weekends for emergency maintenance requests.

Q: Can you put the money directly into my account?

A: Yes, we pay our owners by direct deposit into the bank account of their choice via our property management software.

Q: Do I get to see the lease?

A: Yes, you will receive a copy of the lease once your tenant has signed.

Q: Do you sell real estate too?

A: Yes, we provide assistance in buying and selling real estate also.

Q: How and when do I get my checks?

A: We pay our owners via direct deposit. We do owner payouts on the 10th of each month or the following business day if the 10th falls on a weekend or holiday. Our system asks that you please allow 1-2 business days for the funds transfer to complete.

Q: How is rent collection handled?

A: Rent is due on the 1st and late after the 5th. If the 5th falls on a weekend or holiday rent is due the following business day. Rent is collected by online payment through the tenant portal via our property management software. Tenants also have the option of paying rent by certified check or money order at our office. If the tenant hasn’t paid by the due date then a series of follow up calls and email notices are sent out to obtain the past due rent.

Q: How long of a lease do you sign?

A: Our standard lease term is 12 months. If a prospective tenant requests a short-term lease or a lease of over 12 months we will contact the owner for approval.

Q: How soon can you start managing my property?

A: As soon as you are ready to get started.

Q: What type of properties do you manage?

A: We manage residential properties including single family homes and multi-family apartment buildings.

Q: What type of reports do I get and how often?

A: You will receive a monthly owner statement that reflects all management fees, maintenance costs, rental income, etc.

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